Shipping policy
Shipping Policy
Last updated: June 2026
Processing Times
All orders are processed within 2–5 business days after payment is confirmed. Orders are not processed on weekends or public holidays. During peak periods, processing may take slightly longer — we'll keep you updated.
Shipping Destinations
We ship Australia-wide and internationally. Shipping rates and estimated delivery times are calculated at checkout based on your location.
Estimated Delivery Times
- Australia: 5–10 business days
- United States: 7–20 business days
- Rest of World: 10–30 business days
Delivery times are estimates only and may vary due to carrier delays, customs processing, or circumstances beyond our control.
Shipping Carriers
Orders are fulfilled via our dropship suppliers and shipped using reputable international carriers. Tracking information will be emailed to you once your order has been dispatched.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking your local customs regulations before ordering.
Lost or Delayed Parcels
If your order hasn't arrived within the estimated timeframe, please contact us at [your email address] with your order number. We'll investigate with the carrier and do our best to resolve the issue promptly.
Incorrect Address
Please ensure your shipping address is correct at checkout. ThreadMyLine is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately — we'll do our best to update it before dispatch.